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What are three signs of impatience?

Frustration

Anger

Resistance

All of the above

Patience is:

The ability to stay calm while you're waiting for an outcome that you need or want.

The ability to get what you want quickly

Physiological symptoms towards being late

An emotional responce to frustration

What can you do to improve your patience:

Relax and take deep breaths

Reduce stress

Be with friends

Eat cheesecake

What is Interpersonal Patience?

Patience with sensitive topics

Patience with other people

Patience at work

Patience with family members

We feel impatient when something doesn’t go according to:

Our life

Our plan

Our emotions

Our habit

Which of the following is a way to fully understand what is being communicated?

Putting yourself in the position of the other

Considering the other’s context, identity, environment, experiences, values, and beliefs to enhance understanding

Referring to your own identity and experiences

Letting your expertise manipulate the flow of the communication

How do you support the other's self-expression while listening?

I advocate their perspective

I use body language to demonstrate that I am on their side

I reflect or summarize what is being communicated to ensure clarity and understanding

I sit in silence

Which of the following is not a quality of the “rapport” between an interviewer and an interviewee?

It changes and fluctuates over time

It is a basis for identifying and correcting problems that arise in the interviewer-interviewee relationship

It is culturally defined in every society

It is structured by the interviewer

Empathy is not

being sensitive to the feelings, thoughts, and experiences of another

developed in adolescence

being aware of the feelings, thoughts, and experiences of another about either the past or the present

understanding the feelings, thoughts, and experiences of another without having them fully communicated in an objectively explicit manner

Which of the following is not a downside of empathy?

Empathy may blind an individual to their own needs

Empathy may make individuals vulnerable to those who would take advantage of them

Empathy may have evolved with a selfish motive: using others as a “social antenna” to help detect danger

Empathy may end up in empathy fatigue if the boundaries are not effectively set

What is the meaning of self-control?

The ability to be flexible and adjust to changing factors, conditions or environments

The ability to always act in a moral and ethical manner

The ability to understand and share the feelings of another.

The ability to ignore impulses

Emotions are:

Objectives responses to experiences in our environment

Subjective responses to experiences in our environment

Physiological changes to experiences in our environment

Behavioral changes to experiences in our environment

Which of the following statements about self-control is NOT true?

Willpower plays an important role in self-control.

Self-control affects our health.

A lack of self-control could cost you your career.

Self- control has no impact on personal relationships

Which of the following is NOT an example of a lack of self-control?

Losing your temper with your manager

Adhering to your diet

Road rage

Failing to commit to an exercise program

Your client has rescheduled his/her appointment again at the last minute. This is not the first time you've canceled your prior engagements to accommodate this client's schedule. It leaves you greatly inconvenienced and irritated, but this is a very important client for your company. Then:

You will tell him/her straight out that it was very disrespectful on his/her part and that you don't wish to be inconvenienced like that again.

You won't show that you are irritated but will try to secure commitment on the client's part before the next meeting

You might be a little cold with the client when trying to reschedule but will maintain your professionalism

You will cancel the next appointment at the last minute so that the client feels the same feeling and will not repeat it in the future.

Emotions are:

Objectives responses to experiences in our environment

Subjective responses to experiences in our environment

Physiological changes to experiences in our environment

Behavioral changes to experiences in our environment

Which of the following statements about self-control is NOT true?

Self-control affects our health.

A lack of self-control could cost you your career.

Self- control has no impact on personal relationships

Which of the following is NOT an example of a lack of self-control?

Losing your temper with your manager

Adhering to your diet

Road rage

Failing to commit to an exercise program

Your client has rescheduled his/her appointment again at the last minute. This is not the first time you've canceled your prior engagements to accommodate this client's schedule. It leaves you greatly inconvenienced and irritated, but this is a very important client for your company. Then:

You will tell him/her straight out that it was very disrespectful on his/her part and that you don't wish to be inconvenienced like that again.

You won't show that you are irritated but will try to secure commitment on the client's part before the next meeting

You might be a little cold with the client when trying to reschedule but will maintain your professionalism

What environment/place should the counselor choose for the first meeting with a client and for sensitive issues?

At the person's home

A public place such as a Café

An open-plan office where other colleagues are working in parallel

A separate/protected consulting room

Imagine you are doing a consultation and you would like to know something about the background of the person. Do you ask the person about what he/she has experienced during the journey to the host country?

Yes, because I am curious about what the person had to go throw.

Yes, because I really want to understand the person to help her better.

No, because it is really sensitive and personal and I don´t want to trigger a trauma. I wait until the person wants to tell me something about it.

Yes, because I think talking about problems with other persons is the best way to handle it.

What would be a good option for a trauma-sensitive excursion you could take with a group of migrant women?

Farm with petting zoo

Amusement park with roller coasters, haunted house, etc.

Play paintball

Play an escape room game

What kind of method could you use to deal with difficult or sensitive issues in a group of migrant women?

Have the women share their stories one at a time in an open setting.

We create a cozy atmosphere in the seminar room with candles, cookies tea, etc. and then the women can take time to write a letter to their future "self" a year from now. They can tell their future "self" how well they are progressing and all they have accomplished.

I take the women out for ice cream to give them a nice moment.

They are given the task of painting negative or traumatic experiences without psychological guidance. Because I believe confrontation with fear is the best way to heal.

During a conversation it turns out that a client does not understand me. How do I respond and convey my content?

I talk louder and slower to the person. After all, she should understand me since I have expressed myself clearly.

I remain calm and patient. I explain the issue again in other words in an appreciative tone of voice without making the person feel that they don't understand something.

I say, "Why didn't you understand that. It's quite simple.

I roll my eyes and start laughing.

Why is it important to encourage people to get help?

Because some people always want to get by on their own and it is important to accept that sometimes help is needed.

Because sometimes, especially when moving to a foreign country / environment, you don’t necessarily know when you need help, as things may work very differently in the target culture.

There can be misunderstandings because of language problems.

All of the above.

In what kind of situations should you ask for help?

If you are overwhelmed by a situation and don’t know how to help someone, you should refer them to different resources.

Only as a last resort, if you simply cannot solve the problem with your client/student.

Only if your client/student becomes aggressive.

If you do not like the client/student.

Name some reasons why it can be difficult for some people to ask for help.

Because of their upbringing.

Especially many Western cultures are very individualistic, and people are expected to solve problems on their own. This is not the case in more community-oriented cultures.

Because they have experienced past traumas that prevent them from trusting people.

All of the above.

How can you best find help?

By contacting organisations who work with the issues you need help with (e.g. employment agencies)

By searching for the appropriate sources online

By asking people within your network

All of the above

If your client comes to very upset about a problem and you are not sure if you can solve it, what should you say?

“I’m sorry but I’m not an expert on this issue. You should contact someone who knows more about this.”

“There is no reason to panic. Let’s look together where to find help for this issue. We can solve this together.”

“I’m sorry but I’m not available, could you ask someone else?”

“I’m sorry but I can’t help you.”

What this positive attitude actually means?

smiling at all times

not seeing the worse in other people

having an attitude that helps you think optimistically with a positive mindset

avoiding negative people

What are some traits of positive attitude people?

they are always smiling

They are enjoying everyday life and deal everything with confidence

They are very successful in life with everything they choose to do

They have never failed in anything

Why some people are having a hard time being optimistic and having a positive attitude?

They don't like their workplace

They go through hard times with thir finances

They have no strong bonds with other people

They have never learned how to think positive.

How can we help people think and behave in a more positive and optimistic way?

through a holistic approach, including therapy, less stress, healthy lifestyle and positive self-talk and more

surround yourself with positive people

avoid talking to other people with different lifestyle

avoid dealing with situations that have made you feel uncomfortable

Which of the following is an example of positive thinking?

always having a smile on your face

being lucky with everything in life and never having to go through tough situations

facing tough situations with a positive attitude

avoid thinking of situations that have made you feel uncomfortable

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